Archive for July, 2008

Social networks, meet virtual worlds

If you’re following my twitter it’s easy to understand why my blogging activity during the week is kinda slow – I’m out of the office most of the week, visiting customers, talking to business partners and speaking to analysts – not to mention the KM and Collaboration Event we’re throwing on Sep. 8th !!!
Register now!

My interest with virtual worlds began some 2 years ago, when I read about IBM’s activities in Second Life. Since then I spoke about those initiatives and held some public and internal workshops, trying to explain why IBM care about SL in particular and virtual worlds in general. Since taking Lotus Software sales under my arms I decided to focus on Lotus (big surprise), but still read and subscribe to some VR colleagues, local and international.

Coming Thursday (July 31st) I’ll be at the DiGRA Israel Summer Forum, ‘Where Games and Real Life Meet‘. My friend Dr. Hanan Gazit asked me to participate in a panel called ‘When Videogames, Social Networks and Virtual Worlds Merge‘, alongside Mr. Asi Burak, Mr. Guy Ben-Dov and Attorny Jonathan Klinger.

If you have Thursday evening off, and want to hear about the future of social networks, join us at Holon Institue of Technology. And don’t be a stranger, come and say ‘hi’.. 🙂

Links:
DiGRA Israel Summer Forum (En)
DiGRA Israel Summer Forum (He)
Registration
Holon Institute of Technology
Map

What I have in Firefox 3

Since upgrading to Firefox 3 some 10 days ago I’ve been trying to optimize its performance, both in UI (themes and extensions) and extensibility (plugins and extensions).

The installation went very smooth, the software remembered all my preferences, but I had some issues with daily usage: my ‘back’ button didn’t display the name of the site, some plugins were not suitable for FF3 and other extensions I wasn’t using that much. Some issues were answered by @firefox_help – excellent example of using micro-blogging to reach your audience. There are other examples here (Mashable) and here (Hebrew).

Niv Calderon asked me to share my extensions, as he did a while back. For the sake of saving real-estate space I decided to start with a blank page, un-install all my extensions and install only what I use on a daily basis.
There’s also a screenshot of my Search engines, what I’m using more frequently is at the top of course – web 2.0 related, either IBM internal or public – results are better coming from those sources.

So, this is how my Extensions window in Firefox looks like:
bluetwitsidebar – an IBM extension that adds twitter to FF sidebar, and integrates with internal IBM micro-blogging tools, such as BeeHive.

Colorful Tabs – cute, adds some color to your browser

Ctrl-Tab – super extension with cool UI, F4 opens up a tab mosaic for easy access to open tabs

Delicious Bookmarks – add bookmarks and search your existing ones

Facebook toolbar – Share button is most important, as I share quite often. The rest are nice, but can live without them

Forecastfox – what should I wear tomorrow? short sleeves or short sleeves…

FoxClocks – when working with Europe and the US a lot, it’s a priceless extension

Foxear – another IBM extension, that adds Lotus Connections’ social bookmarking buttons (similar to del.icio.us, only internal)

Gmail Manager – easy way to see what’s up in my Gmail inbox, without keeping the tab open

Google Gears

Google Preview – adds a tiny preview to Google Search results

IBM Bluepages Plugin – another IBM internal extension, for our employee directory. Allows me to add people to my Lotus Notes 8 address book, IM list or personal group

IE Tab – for those ‘great’ websites that support standards

Minimap Addon – just installed it, haven’t use it much yet to form an opinion

PDF download – open or save a file, without freezing your tab/browser

Screen grab – copy or save full screen, visible portion or selection – brilliant

Tab Mix Plus – probably one of the best FF extensions ever. The FF3 extension is still in beta

Tommy! – another internal IBM extension, that aggregates employee directory, IM, blogs, bookmarks and communities – in one mini-view

Undo Closed Tabs Button – ever closed a tab by mistake? here’s the solution for restoring it

Web 2.0 Unified Search – not an actual extension, but more a search engine plugin, IBM internal, that looks up in every web 2.0 repository (blogs, communities, bookmarks, social networks, etc)

Who is This Person – highlight a name and search various people finder search engines

If you have any extension I’m not using, that you feel I should – leave a comment.

Being an IBM salesman – a year in review

Well folks, it’s been 13 months now (next week) since I took the job of Workplace, Portal, Lotus and Collaboration Software Sales Specialist (that’s my actual title in the employee directory). From my (short) experience, there are three pillars to being a successful salesman, regardless of the industry or LOB you’re in. Guess I didn’t invent the wheel, but after being Lotus Sales dude in Israel for 12.5 months, here’s my view.

  1. Your (existing) customers. Many people told me this, in various scenarios, but the end game is the same: if you are not talking to your customer, the competition is talking to your customer. Plain and simple. Talk to your customers at least once a week, be their friend, not their vendor. When they’ll need something, they’ll let you know. And not the competition.
  2. Your market presence. One might argue that when you’re selling Mainframe, what’s the use of putting up a blog, or a viral video, but in today’s environment of something 2.0, everyone’s online. The market MUST know who you are and what you sell. Your customers (#1) will buy more solutions, if you work smart and treat them well, but you need to increase your market share, and the market needs to know what you’re up to. Meet with people, attend trade shows and conferences, speak, share, mingle, network, schoomze, blog, tweet, FB, Flickr, LinkedIn, FriendFeed. ‘It’s not what you know or who you know, it’s who knows you.’ Susan RoAne.
  3. Your support team. Sometimes we tend to dismiss post-sale support. Why should we bother, we already have that one in the bag… Well, guess again. Your post-sale support is crucial. Crucial. Because your customers will evangelize your solution if you’ll respond to their issues and put the weight of your company behind them. They might not always get the solution they wanted (you know gmail is still Beta, right?), but at least they’ll know you did your best, and they have someone to turn to.

As I said at the begining, it’s not new stuff, haven’t invented the wheel. The trick, as always, is managing your time.
You need to prioritize the three pillars, every single day – there are days you’ll put 90% to support a customer, and other days you’ll spend visiting customer locations, all day. Why am I saying all this? Because finally, after lots of testing and piloting, I think I got it right. The mix. I hope.

[photo by theamazingshrinkingman]

Coolest Lotus video

I know, Ed has already written about this, but I just saw it and had to complement my creative Lotus colleagues in the UK for making this a very cool video !

A simple scenario, with a simpler solution – Lotus Collaboration.

Speaking of collaboration, our event page at FB is up and running, KM and Collaboration User Forum. It’s a month and something away, but better be safe (and RSVP now) than sorry.
Speakers list (not final, so don’t blame me for changes):
Bank Hapoalim, Israel Securities Authority, Ministry of Finance, Menora Insurance, TEVA and Standards Institute of Israel.

Links:
Lotus on Youtube – Everyone Collaborate, Ed Brill
IBM Lotus Blackout – youtube video
KM and Collaboration User Forum
Lotus Collaboration Solutions

Magic over Lotus – The Ministry of Finance

Spend couple of hours this morning at The Ministry of Finance (MOF), a veteran Lotus customer, with some 1,200 employees spread out mostly in Israel and some in locations worldwide.

Lotus was introduced to the MOF back in 1997 (!), with Lotus Notes 4.5. Since then, dozens of applications were developed, including SMS (text messages), fax server, document manager, scanner, meeting rooms reservation, car pool and many more. Particularly I liked the SMS application: open up a new email, and instead of inserting an email address in the ‘To’ field, you write ‘mobilenumber@SMS’, and Lotus Notes identify the ‘@SMS’ and changes the ‘Text’ field into SMS template. Brilliant !

The MOF is also a green business, paperless office. Their internal document management repository was developed back in 2002, and currently holds over 15GB of data – documents, spreadsheets, presentations, faxes, scanned newspapers and more. Nothing is printed, everything is saved in a Lotus Notes DB and the users can share content easily, across the network.

Brilliant usage of Lotus Notes and Domino. I was trully surprised of what they did.

While on the matter of customer successes, here’s an event worth writing down.
Mark your calendars for Monday, September 8th: KM and Collaboration User Forum, where IBM customers will present some of the work they’re doing over our Software solutions. The IT manager of MOF is already in the speakers list.

Links:
Ministry of Finance, Israel
IBM Software for a Greener World
KM and Collaboration User Forum – Monday, Sep. 8th, IBM Israel HQ

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