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Learning to handle objections in Brussels

It has been another interesting week, as I went through a face 2 face session in Brussels Belgium, part of my sales course at IBM. The IBM sales school is considered top in its class, and covers many aspects of a seller’s new challenges.

The 3 day session was a real eye opener for me, as I learned a lot! There are many models and tools IBM sellers are using, and it was interesting not only learning about them but also putting them to the test, in real life situations, played out by participants of the course.
2 models left strong impression and would definitely be used in the future: Objection Handling and Call Model, which gives you a set of rules on how to make a successful sales call, from end-to-end. Very interesting.

I’ve been traveling a bit, not plenty, but I think Brussels breaks the record in terms of Candy and Chocolate shops. In some cases, such as Grand Place, there are around 10 shops!! And every shop offers you some teasers, a small taste of the goods – and it was hard resisting to it… Obviously I bought some, for family, friends and colleagues back home. I have half a day tomorrow (Thu) before I head back to Israel (which celebrates Rosh Hashana these days – thanks Bob for your greetings), and I’m doing some googling to decide where to go.
So far I have my eyes on The Belgian Center for Comic Strip Art, home of Tintin and Snowy, one of the famous comic characters ever created; Manneken Pis – Belgium’s national symbol, a small boy pissing. Yes, pissing; and last but not least – Royal Museum of Art and History. I hope I’ll had the time to cover all 3 – stay tuned and find out.

In other news, IBM announced it’s joining the OpenOffice.org Community, along with Sun, in a move that gives a hugh support to the Microsoft Office open source option. IBM’s contribution will be on several levels, including initial code contribution that has been developed for the new Lotus Notes 8, as well as making ongoing contributions to the feature richness and code quality of OpenOffice.org. I read it first at Ed Brill, although I admit still haven’t read the entire announcement, as well as other articles and posts available on the web.
I encourage you to read at least one of the above articles/posts – it will give you an idea of IBM’s commitment to support open source platforms, such as Eclipse, to the benefit of the end user.

And I’ll finish with a traditional blessing for the Days of Awe – Shana Tova and Gmar Hatima Tova.

The week is (finally) over

This was a very long week for me.

On Sunday and Tuesday I had Army Reserve Training, so no work done there.
Monday and Thursday were very busy working days.
Wednesday was the SWG Community Day event – so little work was done during that day.

Friday-Sat – my best friend’s bachelor party !! We drove to the north of Israel, 30min from the northern point, set camp on the banks of the river, brought some food and drinks (well, plenty of meat and a lot of beers) and spent the night, eating, drinking and playing drinking games.
I’ll post some pictures later.

As you can see – a very busy week, hence why my writing this week has been kinda slow.

SWG Community Day was a big success. It was the climax of the week for me – the first event in which I led the Lotus brand session. As I’ve written before I thought a lot of what to talk about, what presentation to build, and from the responses I got I know it went well. We had some 35-40 people in our session, mostly BPs and customers, and I hope they all learnt a little bit more about Lotus Collaboration Strategy and enjoy the UC2 demo we showed.
The presentation I gave will be available shortly in the event website, I’ll keep you posted.
There’s also an article you can read (in Hebrew) on the event, right here.


Speaking of articles, there are 2 on the recent Web 2.0 Goes to Work initiative and related Lotus software (Lotus Quickr and Lotus Connections), in InformationWeek and The Marker IT. These exposure we’re getting only shows just how important social software is for businesses, who are thinking of solutions on how to adopt and implement web 2.0 technologies and tools into the business. You can see a scan of the InformationWeek article to the left.

Adam has posted earlier this week about Sametime latest achievement, “IBM Lotus Sametime tops Corporate IM Platform review” at NetworkWorld.
Another excellent example of Lotus Sametime lead in the corporate market. Speaking of corporate IM, and Microsoft’s latest attempt to penetrate that market, there’s an interesting post from Simon Barratt, who installed Microsoft’s Office Life Communications Server 2007, and has some notes on version adaptability… worth the read.
Ed Brill also commented on Microsoft denied OOXML appeal. For those not in the biz, Microsoft has appealed to the ISO that its Open Office XML format be voted as an industry standard early last week. It was denied.

It has also been a good week for Notes and Domino 8 release! Some very cool stuff appeared on the web, here’s a selection of stuff I found, courtesy of Ed, Adam, Alan and more.
First there’s this demo on ibm.com of Lotus Notes 8, high level marketing. Really good, highly recommended.
Then we have some videos:
Lotus Notes 8 on Linux

Lotus Notes 8 customer testimonials

Lotus Notes 8 new features demo

Last minute update – SWG Community Day

I’ve been thinking a lot this past few days, trying to figure out what to talk about tomorrow afternoon, at SWG Community Day (ibm.com/il/news/events/community).

Lotus customers have been very fortunate this past year, in which we held a user group every Q (in March, June and now this), and although we have some very exciting announcements to present, I know many of you have probably read them already, if not participated in some web casts that were available to BPs and customers.

I knew my presentation tomorrow should have 2 main topics: Lotus Strategy and Lotus Products. I just wasn’t sure how to frame them, how to open, what to focus on. Over the weekend I said you’re gonna hear how the (r)evolutions of Social Computing is changing the business landscape. That has changed. not entirely thou, allow me to explain: the presentation will still discuss about the same 2 main topics, just wrapped differently.

The (final) title (for now) is Lotus Strategy. You’ll still hear how the business landscape is changing our world, what factors are affecting our strategy, and what is Lotus Strategy. There will also be plenty of slides on the recent products we’ve announced this Q, and the UC2 demo of course. I’ve been reading some bloggers asking ‘where Notes/Domino is going?’. Aside from the excellent financial results Lotus is showing Q/Q and Y/Y, we have a very clear vision and a well planned roadmap for future releases. The recent announcements and acquisition relates directly to it.

I do hope seeing you tomorrow, 15:00 at Cinema City.

For those wanting to test Sametime Meeting Room, I’ve created a meeting at the Sametime Demo server, which is available to everyone, after a short registration process.
Just point your browser here and you could follow the presentation as we go along. Unfortunately, no audio/video.. just the slides. The password for the meeting is ‘lotus’.

Power 2 the People – Final presentation

It’s coming, 3 days away.
Software Group Community Day will take place this Wed., Sep. 5th, at Cinema City, just outside of Tel Aviv. During the half-day event SWG will hold 5 different sessions, one for each brand. You can read more information and register to the event here ibm.com/il/news/events/community.

Lotus session will be focused on Power 2 the People. Some of us have met 3 months ago in the Portal User Group help late June, and maybe even at Lotusphere Comes To You back in March. I wanted to provide you information about Lotus Strategy, and cover some of the recent announcements made (Lotus Notes/Domino 8, Lotus Sametime 8, Acquisition of WebDialogs), but at the same time keeping the session simple and light, while providing you the opportunity to explore some of the products.

So, the title of my lecture is: Power 2 the People – how the social computing (r)evolution is changing the business landscape. You can see the agenda slide above.
I will give a very quick overview of Web 2.0, Social Computing and how the business landscape is changing and most importantly – why. Why organizations adopt web 2.0 technologies, try social software as an internal collaboration tool, all in the interest of improving the people’s productivity. Basically – giving the power to you employees.

For the 2nd part of the session you will see a live demo of UC2 – Unified Communications and Collaboration solution, based on Lotus Sametime as a platform.

So, in short – should be a very exciting session!!

There’s still time to register, right here ibm.com/il/news/events/community .

See you Wednesday 🙂

Lotus Connections at TheMarker.com

Themarker IT, Israel’s leading news website for the IT industry, has published a story today on Lotus Connections. The article states that Lotus Connections is the first social software that’s “business ready”, and that it allows employees and business partners to better communicate and to build new communities and relationships, according to business needs.

The article also quotes me, on availability and adaptability to the local market: “Lotus Connections can accept multiple languages, including Hebrew of course, but the user interface menus are still in English. We have several customers interested in the software, as web 2.0 tools and technology are getting more popular at IT dept., CIOs and decision makers.”

TheMarker IT (Hebrew): IBM Unveils new Social Software for the business using Web 2.0 technologies

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Mobile & Media Consultant. I help startup companies launch products to the consumer market. Reach out: dvir.reznik [at] gmail.com
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This is my personal blog. The postings here do not represent the thoughts, intentions, plans or strategies of my past employers or of my clients. It is solely my opinion.