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IBM Growth Fuels Lotus Momentum Against Microsoft

Although I’m with Lotus Software only a year, reading the latest, very detailed, IBM press release on Lotus 2Q results, was a pure joy. Working for IBM Israel the past 8 years I often hear from customers that we ‘play it safe’, ‘too safe at times’, when it comes to publicizing our success, unlike Microsoft – that glorifies every win, focusing on migration stories even if they are not true.

From the first paragraph you can understand that this press release is different:

Led by strong sales of IBM Lotus Notes and Domino 8 in the second quarter of 2008, IBM’s Lotus software business outgrew Microsoft by winning millions of customer seats worldwide in direct competition with Microsoft, aided by key wins over its Redmond-based rival in emerging markets.

And there is more:

Customers that chose Lotus Notes and Domino over Microsoft in key markets included Max New York Life, Reliance Industries, Vedanta, and Aviva in India; GD Development Bank, Johnson Electric, HKG Environ Protect, CED, DL Cosco Shipyard in China; Affin Bank and Trakando in Singapore; and Russian Railways in Russia.

and more:

Many clients of all sizes are questioning their investments in legacy Microsoft software products. Migrating to new versions of Microsoft Exchange has proven to be a daunting and expensive task. Ferris Research recently published a report (Exchange 2007 Implementation Issues, December 2007) that indicated 70% of Microsoft customers felt that migrating to Exchange 2007 was either “Difficult or Very Difficult.”

The latest report not only states sales numbers and number of sold licenses, but also mentions, by name, 25 recent customer wins:

Other clients who have recently invested in Lotus Notes and other Lotus software over the competition include consumer goods giant Colgate-Palmolive, chemical manufacturer Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation Army. Specifically moving to Lotus Notes 8 were CFE Compagnie d’Enterprises of France, Virginia Commonweath University, Winsol International, The U.S. General Services Administration, the U.S. Internal Revenue Service, Standard Insurance, New York Life, Kentucky Baptist Convention, Verizon, Publishers Printing, Hyatt Hotels, Union Pacific and Nationwide Insurance.

Impressive. Very different from what I, and others, are used to. Every customer and business partner needs to read this. My email/FB/del.icio.us/twitter is already on its way.

Link:
IBM Growth Fuels Lotus Momentum Against Microsoft

Social networks, meet virtual worlds

If you’re following my twitter it’s easy to understand why my blogging activity during the week is kinda slow – I’m out of the office most of the week, visiting customers, talking to business partners and speaking to analysts – not to mention the KM and Collaboration Event we’re throwing on Sep. 8th !!!
Register now!

My interest with virtual worlds began some 2 years ago, when I read about IBM’s activities in Second Life. Since then I spoke about those initiatives and held some public and internal workshops, trying to explain why IBM care about SL in particular and virtual worlds in general. Since taking Lotus Software sales under my arms I decided to focus on Lotus (big surprise), but still read and subscribe to some VR colleagues, local and international.

Coming Thursday (July 31st) I’ll be at the DiGRA Israel Summer Forum, ‘Where Games and Real Life Meet‘. My friend Dr. Hanan Gazit asked me to participate in a panel called ‘When Videogames, Social Networks and Virtual Worlds Merge‘, alongside Mr. Asi Burak, Mr. Guy Ben-Dov and Attorny Jonathan Klinger.

If you have Thursday evening off, and want to hear about the future of social networks, join us at Holon Institue of Technology. And don’t be a stranger, come and say ‘hi’.. 🙂

Links:
DiGRA Israel Summer Forum (En)
DiGRA Israel Summer Forum (He)
Registration
Holon Institute of Technology
Map

What I have in Firefox 3

Since upgrading to Firefox 3 some 10 days ago I’ve been trying to optimize its performance, both in UI (themes and extensions) and extensibility (plugins and extensions).

The installation went very smooth, the software remembered all my preferences, but I had some issues with daily usage: my ‘back’ button didn’t display the name of the site, some plugins were not suitable for FF3 and other extensions I wasn’t using that much. Some issues were answered by @firefox_help – excellent example of using micro-blogging to reach your audience. There are other examples here (Mashable) and here (Hebrew).

Niv Calderon asked me to share my extensions, as he did a while back. For the sake of saving real-estate space I decided to start with a blank page, un-install all my extensions and install only what I use on a daily basis.
There’s also a screenshot of my Search engines, what I’m using more frequently is at the top of course – web 2.0 related, either IBM internal or public – results are better coming from those sources.

So, this is how my Extensions window in Firefox looks like:
bluetwitsidebar – an IBM extension that adds twitter to FF sidebar, and integrates with internal IBM micro-blogging tools, such as BeeHive.

Colorful Tabs – cute, adds some color to your browser

Ctrl-Tab – super extension with cool UI, F4 opens up a tab mosaic for easy access to open tabs

Delicious Bookmarks – add bookmarks and search your existing ones

Facebook toolbar – Share button is most important, as I share quite often. The rest are nice, but can live without them

Forecastfox – what should I wear tomorrow? short sleeves or short sleeves…

FoxClocks – when working with Europe and the US a lot, it’s a priceless extension

Foxear – another IBM extension, that adds Lotus Connections’ social bookmarking buttons (similar to del.icio.us, only internal)

Gmail Manager – easy way to see what’s up in my Gmail inbox, without keeping the tab open

Google Gears

Google Preview – adds a tiny preview to Google Search results

IBM Bluepages Plugin – another IBM internal extension, for our employee directory. Allows me to add people to my Lotus Notes 8 address book, IM list or personal group

IE Tab – for those ‘great’ websites that support standards

Minimap Addon – just installed it, haven’t use it much yet to form an opinion

PDF download – open or save a file, without freezing your tab/browser

Screen grab – copy or save full screen, visible portion or selection – brilliant

Tab Mix Plus – probably one of the best FF extensions ever. The FF3 extension is still in beta

Tommy! – another internal IBM extension, that aggregates employee directory, IM, blogs, bookmarks and communities – in one mini-view

Undo Closed Tabs Button – ever closed a tab by mistake? here’s the solution for restoring it

Web 2.0 Unified Search – not an actual extension, but more a search engine plugin, IBM internal, that looks up in every web 2.0 repository (blogs, communities, bookmarks, social networks, etc)

Who is This Person – highlight a name and search various people finder search engines

If you have any extension I’m not using, that you feel I should – leave a comment.

Being an IBM salesman – a year in review

Well folks, it’s been 13 months now (next week) since I took the job of Workplace, Portal, Lotus and Collaboration Software Sales Specialist (that’s my actual title in the employee directory). From my (short) experience, there are three pillars to being a successful salesman, regardless of the industry or LOB you’re in. Guess I didn’t invent the wheel, but after being Lotus Sales dude in Israel for 12.5 months, here’s my view.

  1. Your (existing) customers. Many people told me this, in various scenarios, but the end game is the same: if you are not talking to your customer, the competition is talking to your customer. Plain and simple. Talk to your customers at least once a week, be their friend, not their vendor. When they’ll need something, they’ll let you know. And not the competition.
  2. Your market presence. One might argue that when you’re selling Mainframe, what’s the use of putting up a blog, or a viral video, but in today’s environment of something 2.0, everyone’s online. The market MUST know who you are and what you sell. Your customers (#1) will buy more solutions, if you work smart and treat them well, but you need to increase your market share, and the market needs to know what you’re up to. Meet with people, attend trade shows and conferences, speak, share, mingle, network, schoomze, blog, tweet, FB, Flickr, LinkedIn, FriendFeed. ‘It’s not what you know or who you know, it’s who knows you.’ Susan RoAne.
  3. Your support team. Sometimes we tend to dismiss post-sale support. Why should we bother, we already have that one in the bag… Well, guess again. Your post-sale support is crucial. Crucial. Because your customers will evangelize your solution if you’ll respond to their issues and put the weight of your company behind them. They might not always get the solution they wanted (you know gmail is still Beta, right?), but at least they’ll know you did your best, and they have someone to turn to.

As I said at the begining, it’s not new stuff, haven’t invented the wheel. The trick, as always, is managing your time.
You need to prioritize the three pillars, every single day – there are days you’ll put 90% to support a customer, and other days you’ll spend visiting customer locations, all day. Why am I saying all this? Because finally, after lots of testing and piloting, I think I got it right. The mix. I hope.

[photo by theamazingshrinkingman]

Coolest Lotus video

I know, Ed has already written about this, but I just saw it and had to complement my creative Lotus colleagues in the UK for making this a very cool video !

A simple scenario, with a simpler solution – Lotus Collaboration.

Speaking of collaboration, our event page at FB is up and running, KM and Collaboration User Forum. It’s a month and something away, but better be safe (and RSVP now) than sorry.
Speakers list (not final, so don’t blame me for changes):
Bank Hapoalim, Israel Securities Authority, Ministry of Finance, Menora Insurance, TEVA and Standards Institute of Israel.

Links:
Lotus on Youtube – Everyone Collaborate, Ed Brill
IBM Lotus Blackout – youtube video
KM and Collaboration User Forum
Lotus Collaboration Solutions

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Mobile & Media Consultant. I help startup companies launch products to the consumer market. Reach out: dvir.reznik [at] gmail.com
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This is my personal blog. The postings here do not represent the thoughts, intentions, plans or strategies of my past employers or of my clients. It is solely my opinion.