Posts Tagged 'connections'

Facebook is NOT Enterprise-ready – English version

As promised last week, you can read the full interview TheMarker held with my friend Arjan Radder, Social Software Sales Mgr., IBM Europe. Interviewed by Or Herschauna.

Arjan will be speaking at TheMarker Com.Vention Conference coming Sunday, March 29.


Facebook Is Not for Enterprises

Arjan Radder, Social Software Sales Manager in IBM Europe, believes that a Social enterprise networks can have a crucial role in enhancing organizational efficiency.

By Or Herschauna

The first time Arjan Radder, who is responsible for social software sales in IBM Europe, heard that many IBM Israel employees have a Facebook profile he was surprised. “It’s very different for us in Holland,” said Radder who will attend and speak at the Internet convention: Com.Vention, organized by TheMarker on March 29.

A quick check indicates he is right. There aren’t any Dutch IBM employees in Facebook or, at least, not any employees who mentioned the name of the company for which they work. Radder quickly regains his composure. “It’s actually logical,” he says, “Facebook is very popular in Israel. In Holland, for example, most employees have a profile in LinkedIn network, a network with business links. People’s Facebook account in Holland is only for private use – family and friends.”

Radder’s role at IBM involves in leveraging the advantages of social networks in the enterprises.

“When web sites like LinkedIn, YouTube and Facebook started to become popular we understand that we at the IBM, have actually been doing something similar for over a decade. For example, we have a network of employee profiles called Blue Pages, which is almost identical to LinkedIn. It is no simple matter to make communications in an organization of almost 500,000 employees efficient. We are spread out over the entire world and engage in fields with a large amount of knowledge. It was simply a matter of necessity for us,” he explains. “We also have 80,000 blogs at the company, ad 12,000 communities,” he adds.

As part of its use of the advantages of the open social networks IBM recently incorporated Lotus Connect and Beehive in its organizational social networks product. Beehive expands the standard user profile in IBM software and makes it similar to the Facebook profile. Beehive allows surfers to upload pictures and events to the profile, and to add comments to the profiles of other users. Radder finds it easy to explain the significance of social applications in an enterprise like IBM.

“Once, when I searched the Internet for something, I’d do it through the regular search engines and receive, at least, hundreds of results. Now I get two results – the first is the results from the general search engines, like Google, and the second is a result from the links that IBM employees uploaded to IBM’s shared tag web site, which is similar to the Delicious social tag site. In most cases the second result is more relevant to my purposes,” he explains.

Saving Search Time

Radder notes that in house research IBM carried out indicated an increase of 50% in employees satisfaction with the search results. “Moreover – not only do I only get relevant results I can also examine the ratings that the company employees gave to the link and, at the click of button, I can start a chat with someone who has already looked for the concept,” he continues. “Can you imagine how much search time is saved in an organization the size of IBM,” he asks.

Radder presents the advantages offered to the enterprises by social software. “Take, for example, the immediate message programs – this is one the easiest business examples. It is very easy to show the tremendous saving which organizations can obtain using such software, in terms of the cost of telephone calls and storage space for emails,” he explains. Nonetheless, he does not recommend the popular programs in this field, such as Microsoft’s Messenger or Yahoo, Skype or Google Talk. “There are regulatory requirements for information storage. For example, organizational solutions for social networks contain the users’ immediate messages for a period of around three years, as part of the Sarbanes-Oxley Act (the law which requires public companies traded in the USA to report in-house company audits). We should thank our friends from Enron for this,” he adds jokingly.

“Until a few years ago organizations that wished to use social tools contacted the accepted Internet portals, simply because of the lack of alternatives. These tools, however, are simply not suitable for organizational needs,” he explains. The first and foremost reason for the lack suitability, according to Radder, relates to the inability to perform user identity verification in an appropriate manner in the open social networks, such as LinkedIn and Facebook. “Moreover,” he explains, “there is, of course, a major problem of security and compatibility with the regulations.”

Lotus mobile solutions

Alan found this great 90 sec video outlining the various mobile solutions Lotus offers todaymessaging for iPhone, messaging for Symbian and WM5/6, social software for Blackberry, rich application access for mobile and instant messaging for mobile. The product/solution names could have been mentioned more, but still – very cool video.
Update: Ed also linked this – the birth of a viral video has began.. 😉

Implementing E2.0 @ IBM – BNHP workshop

Earlier this week I had the pleasure of speaking at a management workshop of Bank Hapoalim about Enterprise 2.0 and IBM’s experience with implementing such tools and solutions.

I made some changes to my slides after the presentation, and posted at
Love to hear comments and feedback.

Lotus Sametime in Action

Only when you’re in a sales position you understand the meaning of the end of a quarter. It’s like everyone has another personality, that kicks in at the last 10 days of each Q. Time is always a luxury, offer to the customer was due yesterday, and everyone is on the phone/mobile/chat – closing deals.

At times like this I feel fortunate for having Lotus Sametime at my disposal. Instead of going on and on about the different attributes of the product, I’ll explain with a real life example.
Last week we learned that a customer had already started a project that involves a portal and a web content management system. Since the project was already underway, we needed to adopt ourselves to existing requirements, which meant asking for a special price. Within 12 hours (usually takes more than a day) of applying the offer, it was approved and ready to be delivered to the customer. In order to do so I had to ‘sametime’ (open a chat with) my manager in Spain, open another chat with my local manager and a final chat with my colleague in the UK, who gave the final approval. using Lotus Sametime I was able to reach all these people in an instant, since I saw their ‘Presence Awareness’ and location in my chat window. I knew that the person was available for a chat, at home or office – in 5 seconds. And with the chat history feature, both of us were right on track, with our past transcripts available as a reference.

Now imagine doing all that with emails… NOT.
If you’re working for a company that is branched across various locations (country or global), you need a tool that would enable you to collaborate in real time, within the safety of your network firewall. Lotus Sametime is your product of choice, with over 16 million corporate users worldwide, that care about security just like you. Watch more here:

Continuing on that issue, IBM Software Group will hold a 3 day Lotus Technical Workshop, also known as a PoT (Proof of Technology). The workshop will cover 3 products from Lotus portfolio: Lotus Quickr, Lotus Sametime and Lotus Connections, 1 per day.
We have a senior IT specialist coming from Madrid (he’s actually British, but works in Spain), to showcase Lotus professionals how to make their software work better, during face to face labs and (some) presentations. Participation is free, but requires registration (dvir at il dot ibm dot com). You can download a preliminary agenda here (pdf).

Top 8 reasons for loving Lotus Notes

Shalom everyone, sorry for the long pause…
I had couple of very long days this past week, as 2 sales managers from Spain visited Israel, in order to familiarize themselves with the local market, our unique business climate, meet some customers and business partners. As you can probably imagine I had very little time to do anything else, even write a post… I’ll comment about the visit at a separate post.

During the many meetings I had this week, with BPs, customers and IBMers the sales manager and myself always stressed the one aspect that differs Lotus brand from the other 4 brands in IBM Software portfolio: Lotus is the people brand. You’re probably wondering why WebSphere Portal is here, it’s not yellow ! But, WebSphere Portal allows people to increase their productivity in the context of the work they do, so it’s ours.. (Lotus).
Lotus brand, which includes 5 families of products – Notes/Domino, Sametime, Quickr, Connections and WebSphere Portal – is the only brand that appeals to the end-user. We are obviously interested in the IT managers, CIO/CTO, but the person who will eventually use Lotus software is not the IT guy but the every employee the company has. And that require some of us to change the way we do business. At least from my view.

I saw an interesting article this week on w3 (IBM Intranet) – “Top 8 reasons for loving Lotus Notes”. And here they are:

  1. Enjoy working with a new and improved interface
  2. Improved productivity with quick access to your critical business applications in a single interface
  3. Save time with new, easy to use email, contact and calendaring features
  4. Conveniently edit and create office documents without leaving your IBM Lotus client
  5. Make decisions faster with integrated instant messaging and presence awareness
  6. Manage inbox overload with personal and public document libraries and activities
  7. Find information faster with advanced search options built into the IBM Lotus Notes client
  8. Complement the way you work, don’t change it

There’s also a neat article on Lotus website, with Top 10 reasons to choose Lotus Notes for corporate messaging and collaboration.

Do you have another reason? feel free to comment below.

Mobile & Media Consultant. I help startup companies launch products to the consumer market. Reach out: dvir.reznik [at]



This is my personal blog. The postings here do not represent the thoughts, intentions, plans or strategies of my past employers or of my clients. It is solely my opinion.