Posts Tagged 'סלקום'

My Nokia E71 Story

Over the past 2 weeks I’ve been experiencing some problems with our new Nokia E71 device. It appears that the snooze option at the alarm clock is ‘unreliable when phone is switched off‘. We learned that the hard way, twice, by not waking up in time in the morning. The only thing I wanted to verify is whether the problem is model-related (all the E71’s in the world) or device-related (mine only). There’s a simple way to sort it out – by giving me a new device.

As a social media evangelist, I’ve decided to put the tools and services I know to the test, as I’ve done in the past. My cellular provider, Cellcom, received low score for not monitoring this space, failing to reply to my updates and twits. After 3 separate visits to the lab, trying to figure out what the problem is, a friend suggested I’ll ring Amos Shapira, Cellcom CEO, who in an effort to imporve customer service opened up a dedicated line for customers with a complaint. Recently they started showing some improvement, as my friend Hillel outlines.

As for me, during my 3rd visit to the lab on Tuesday, I was contacted by one of Cellcom account manager, as my number is a business account. When she heard I’m at the lab, she rang the lab manager, and 20min later I had a new Nokia E71 (that I’ve asked for from the beginning) in my hand. The next day a Cellcom rep called me back, following the voicemail I left at Amos’s phone, asking if the problem was solved with the new E71 and if there’s another device I might consider.

So, although it took 3 trips to the lab and numerous calls to the customer service, I finally got my request. I hoped Cellcom would have reached me earlier, as I was pretty annoyed during my previous visits to the lab, and my updates proved it, but hey, you can’t have it all.

BTW – the problem still happens. If you set the alarm clock and shut off your phone for several hours (like at night), the snooze won’t work. Changing sim cards hasn’t solved it, but I will try setting the alarm without any sim card (same as the lab technician did in my 2nd visit – and obviously the snooze worked fine) and let you know the result.

And here’s the proof for Nokia developers: set the clock for 07:30 and shut the phone off. Come 07:30 the alarm rang, I hit ‘snooze’ and the phone should have ranged again at 07:35. It didn’t. When I turned the phone on (manually, not the alarm) you can see the time is 08:04, but the phone thinks it’s 07:35, which means ‘snooze time’. A work around is leaving the phone on but putting it at ‘flight mode’, which shuts down all connections (cell/wifi/gps). If you hear of a possible solution, give me a heads up.

Lotus mobile solutions

Alan found this great 90 sec video outlining the various mobile solutions Lotus offers todaymessaging for iPhone, messaging for Symbian and WM5/6, social software for Blackberry, rich application access for mobile and instant messaging for mobile. The product/solution names could have been mentioned more, but still – very cool video.
Update: Ed also linked this – the birth of a viral video has began.. 😉

Mobile & Media Consultant. I help startup companies launch products to the consumer market. Reach out: dvir.reznik [at]



This is my personal blog. The postings here do not represent the thoughts, intentions, plans or strategies of my past employers or of my clients. It is solely my opinion.